Privacy policy
Privacy Policy - Palosanto factory
Palosanto factory ("we", "us", "our") operates this online store, hosted on Shopify. This policy explains what personal information we collect, how we use it, and the choices you have. By using this store, you agree to the practices described below.
Information we collect
Order and contact information: your name, email address, shipping and billing addresses, and phone number, provided when you place an order or contact us.
Payment information: payments are processed by PayPal (and other payment providers we may add). We do not store your full card or account details on our own systems.
Communications: messages and emails you send us, for example about an order, a repair, or a resharpening request.
Device and usage information: information about your device, browser, IP address, and how you browse this store, collected automatically through cookies and similar technologies.
How we use your information
We use your information to process and deliver your order, to communicate with you about your order or enquiry, to provide customer support (including our free resharpening service), to prevent fraud, and to comply with our legal and tax obligations. We only send marketing emails if you have subscribed, and you can unsubscribe at any time.
How we share your information
We share information only as needed to run this store: with Shopify, which hosts the store; with payment processors such as PayPal, to take your payment; and with shipping carriers (such as Korea Post) to deliver your order. We may also disclose information if required by law. We do not sell your personal information.
Cookies
This store uses cookies that are necessary for it to work (for example, keeping items in your cart) and, where enabled, cookies that help us understand how visitors use the store. You can control cookies through your browser settings.
Data retention
We keep order records for as long as needed to fulfil your order, provide support, and meet legal, accounting, and tax requirements under the laws of the Republic of Korea. After that, information is deleted or anonymised.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain uses. To make a request, contact us at the email below. We will respond as required by applicable law.
International transfers
We are based in South Korea. Your information may be processed in South Korea and in other countries where Shopify and our service providers operate.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page.
Contact
Palosanto factory, South Korea
Email: palosantofactory@gmail.com